faqs

 

Q: I need an accessory or spare part. Where can I find these?
A: If you can’t find the item you need at your local Joie retailer, please contact our customer service department via www.joiebaby.com/contact

 

Q: I’ve lost my instruction manual. Can I get a new one?
A: You can find instruction manuals for download here.

 

Q: Is there a warranty on my Joie product?
A: All Joie products are guaranteed against manufacturing defects for one year, beginning on the date of purchase. Please retain your receipt as proof of purchase, and contact the retailer from which you purchased your receipt for warranty inquiries.

 

Q: Can I buy direct from Joie?
A: We do not sell any Joie products direct – all our sales are managed through our trusted retail partners. Please visit our shop locator to find a retailer near you.